Refund policy

RETURN AND REFUND POLICY

Last updated: 7 August 2026

At BELVEDERE NOIRE, we want every order to arrive correctly and meet the quality standards described on our website. Please read this policy before requesting a return.

RETURN WINDOW

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the product must be:

• Unworn and unused
• Unwashed and unaltered
• Free from marks, stains, odours, hair and damage
• Returned with any original labels and packaging, where reasonably possible
• In a condition suitable for resale

Trying on a garment to assess its size and fit is permitted, provided it is handled carefully and returned in its original condition.

STARTING A RETURN

Before sending anything back, contact BELVEDERE NOIRE through our Contact page:

https://belvederenoire.co.uk/pages/contact

Please provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs or video if the item is damaged, defective, misprinted or incorrect

If the return is approved, we will provide the correct return address and instructions. Do not return products to the address shown on the original shipping parcel or send them directly to our manufacturing or fulfilment partner unless BELVEDERE NOIRE instructs you to do so.

Unauthorised returns may be refused or delayed.

DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

If an item is damaged, defective, misprinted or different from what you ordered, contact us promptly—ideally within seven days of delivery—and include clear photographs showing:

• The complete garment
• The affected area
• The design or printing issue
• The product label
• The external packaging and shipping label, where relevant

After reviewing the evidence, we may offer an appropriate replacement, refund or other remedy.

Where we confirm that a product is faulty, damaged, misprinted or incorrectly supplied, BELVEDERE NOIRE will cover or reimburse reasonable return-delivery costs when a return is required.

The request to report problems promptly does not reduce your statutory consumer rights.

CHANGE-OF-MIND AND SIZE RETURNS

Eligible standard products may be returned within 30 days of delivery if they meet the return conditions above.

For change-of-mind returns, including ordering the wrong size or colour:

• The customer is responsible for return-delivery costs
• Original upgraded or express-delivery charges are not refundable
• No restocking fee is charged
• We recommend using a tracked delivery service
• BELVEDERE NOIRE is not responsible for a return until it reaches the authorised return address

Please consult the size guide on the relevant product page before ordering.

PERSONALISED OR CUSTOM-MADE PRODUCTS

Products individually personalised or manufactured to specifications supplied by the customer cannot normally be returned because of a change of mind.

This exception only applies to genuinely personalised products—for example, a garment produced with a customer’s own name, artwork, wording or individual design request. It does not affect your rights when an item is faulty, damaged, misprinted or incorrectly supplied.

Standard BELVEDERE NOIRE collection products are covered by the general return provisions in this policy.

NON-RETURNABLE PRODUCTS

For health, hygiene and safety reasons, the following products cannot be returned after their protective packaging has been opened or hygiene seal removed, unless they are faulty:

• Underwear
• Swimwear
• Socks
• Face coverings or masks
• Other sealed hygiene-sensitive products

We also cannot accept:

• Worn, washed, stained or altered products
• Products damaged through misuse or improper care
• Products returned without authorisation
• Products returned after the applicable return window
• Gift cards, except where required by law
• Individually personalised products, except when faulty or incorrect

EXCHANGES

We do not currently process direct exchanges.

If you require another size, colour or product, please return the eligible item for a refund and place a new order. This helps prevent the replacement product from becoming unavailable while the original return is in transit.

Faulty or incorrectly supplied products may be replaced directly where appropriate and stock is available.

REFUNDS

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 14 days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

For an eligible cancellation of the complete order, the refund will include the basic standard outbound delivery charge. Any additional amount paid for express, premium or upgraded delivery is not refundable unless the order was faulty or incorrectly supplied.

We may make a reasonable deduction if a returned product has lost value because it was handled beyond what is necessary to inspect its nature, characteristics and fit.

ORDER CANCELLATIONS AND CHANGES

Orders enter production quickly, so changes to the size, colour, delivery address or design cannot be guaranteed after processing has started.

This provision does not remove any cancellation or consumer rights that apply under UK law. Individually personalised products may be exempt from cancellation rights once production has begun.

LOST PACKAGES

If tracking indicates that an order may have been lost, contact us promptly after the estimated delivery date.

We will investigate the shipment with the delivery and fulfilment partners. A replacement or refund will be offered where the parcel is confirmed as lost and the delivery information supplied by the customer was accurate.

BELVEDERE NOIRE is not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to help.

RETURN DELIVERY

Always obtain return authorisation before sending a product.

Customers should retain their return receipt and tracking information until the refund is completed. If a return is sent without tracking and does not reach the authorised address, we may be unable to issue a refund.

STATUTORY RIGHTS

Nothing in this policy limits or excludes any rights you have under applicable consumer law, including rights relating to faulty, damaged, misdescribed or incorrectly supplied products.

To request a return or ask a question about this policy, contact BELVEDERE NOIRE through:

https://belvederenoire.co.uk/pages/contact

Website:

https://belvederenoire.co.uk