Shipping & Returns

Every BELVEDERE NOIRE order is prepared with care. Please allow for both order preparation and delivery when planning your purchase.

Order preparation

For typical smaller orders, preparation normally takes 3–7 business days after payment confirmation. Larger orders may take 7–15 business days. These estimates are separate from transit time. Business days exclude weekends and public holidays.

UK shipping estimates

UK orders typically arrive 5–8 days after dispatch. The following are current route estimates for T-shirts and hoodies. The service used for your order determines the transit estimate; not every service is available for every order.

• International Express: 3–5 days after dispatch.
• Special Line Pro: 5–7 days after dispatch.
• Special Line: 7–13 days after dispatch.

Transit estimates are quoted in days by the carrier service and are not guaranteed delivery dates. For other products or destinations, contact us before ordering for the applicable estimate. Customs, holidays and carrier disruption can affect delivery.

Shipping charges and destinations

Available destinations, delivery options and the final delivery charge are shown at checkout. Please check these before paying. We do not promise next-day delivery. Contact us if you need an item for a specific date.

Tracking and delivery help

Tracking details are provided once available after dispatch. If your parcel is overdue, damaged or appears lost, email belvederenoireinfo@gmail.com with your order number. We will investigate and arrange an appropriate resolution. Please check your delivery address carefully and report corrections as soon as possible.

Returns & Refunds

Contact BELVEDERE NOIRE at belvederenoireinfo@gmail.com with your order number to arrange a return or report a problem.

Our 30-day returns window

You may request a change-of-mind return of a standard collection item within 30 days of delivery. For our extended voluntary window, items must be unworn apart from trying on, unwashed, unaltered and in original condition, with labels and packaging where reasonably possible. Return postage for a change of mind is your responsibility. There is no restocking fee.

UK cancellation rights

For eligible online purchases, you can tell us you wish to cancel within 14 days of receiving your goods and then have another 14 days to send them back. You may inspect and try on items as you would in a shop. We may deduct for loss of value caused by handling beyond what is necessary. Our voluntary policy does not restrict these rights.

How to return

Contact us for the correct return address and instructions before posting. Please do not use the parcel sender address unless we confirm it. Keep proof of postage. Requesting instructions does not make your statutory cancellation dependent on our approval.

Damaged, faulty or incorrect items

Please report problems promptly, ideally within seven days, with photographs where possible. This is a request to help us investigate, not a deadline limiting your rights. We will arrange the appropriate refund, replacement or other remedy and cover reasonable return costs where the item is faulty or incorrectly supplied.

Refunds and exchanges

Refunds go to the original payment method. For statutory cancellations, we refund within 14 days of receiving the goods back or evidence they were sent, whichever is earlier. A full-order cancellation includes the basic outbound delivery charge; the additional cost of an upgraded service is not included. Your payment provider may need extra time to display the credit. For another size or colour, return the eligible item and place a new order.

Personalised items

The change-of-mind exception applies only to items genuinely personalised to your individual requirements, such as your own name or artwork. Standard BELVEDERE NOIRE designs remain covered by the normal return provisions. Faulty or incorrectly supplied items retain their statutory protections.

Order changes and delayed parcels

Contact us immediately about order changes or cancellations. Changes may not be possible after processing begins, but this does not remove applicable cancellation rights. Tell us promptly if a parcel is overdue or missing so we can investigate.

Nothing in this policy limits your statutory consumer rights.